data Privacy Policy
1. WHO WE ARE
MJ Adventure Travel Sdn. Bhd., the owner of https://mjadventuretravel.com (hereinafter referred to as “MJAT”, “we”, or “us”) is responsible for the processing of your personal data (i.e. any information that would allow to identify you, either directly or indirectly) collected through our website.
2. SCOPE OF THE PRIVACY POLICY
This Privacy Policy governs the collection, use, and disclosure of your personal information when you use our website, and the choices you have when it comes to your data. We use your data to improve our website, and by using it, you agree to us collecting and using the information in accordance with this policy. Unless it’s mentioned in this Privacy Policy, the terms we use have the same meanings as those in our Terms and Conditions, which you can find at refund_returns
3. COLLECTION OF PERSONAL INFORMATION
Making an Enquiry or Booking a Trip
We collect certain information from you when you make an enquiry or book a trip with us. Depending on your interaction with us and what products and services you use, typically we collect the following personal information:
- your full name, date of birth, billing address, phone number, email address, travel insurance details, passport details (including nationality and city of birth), passport scan, visa application, visa page scan, and credit card/ payment details; and
- any additional information you provide during the booking process to check if a trip is right for you, which may include personal information.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
Stripe Payment
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. Learn more about Stripe and read its privacy policy at https://stripe.com/privacy
4. USE OF PERSONAL INFORMATION
We collect, hold and handle your personal information for a variety of business purposes, including to:
- provide you with our and our partner travel products and services, administer your reservations and tours, manage your booking account settings, and generally administer and manage our customer relationship with you;
- if you are a business partner, supplier or agents, to manage our business relationship with you;
- contact you and process your communications with us, for example, to respond to your queries or complaints, or if we need to tell you something important, or invite you to complete a booking (e.g. if started but not finished a tour reservation online);
- generally improve our products and services and your user experience with us;
- comply with our legal obligations and assist government and law enforcement agencies or regulators; and
- carry out our marketing activities, including identify and tell you about other travel related products or services that we think may be of interest to you, process feedback forms and other similar communications.
5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell or otherwise disclose personal information about you, except as described in this Privacy Policy.
We may share the information we collect with:
- Businesses that provide services on our behalf (such as identity verification services, payment processors or debt collection agencies).
- Financial institutions that issue and process credit and debit cards, in connection with payment card transactions.
- Insurance companies in connection with a claim or dispute or for other legal purposes.
- Credit reporting and fraud prevention agencies.
- The government or private organizations responsible of the processing or handling of traffic or parking-related violations.
We may also disclose information about you (i) if we are required to do so by law or legal process, (ii) when we believe disclosure is necessary to prevent harm or financial loss, or (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity.
6. ACCESS AND CORRECTION OF PERSONAL INFORMATION
If you wish to make (a) an access request for access to a copy of the personal information which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal information which we hold about you, you may submit your request in writing or via email to the contact details provided below.
We have the right to reject frivolous or vexatious requests or requests for trivial information or any request on other grounds provided under the Act.
7. RETENTION OF PERSONAL INFORMATION
We may retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected or as required by applicable laws.
We will cease to retain your personal information or remove the means by which the information can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal information was collected and is no longer necessary for legal or business purposes.
8. PROTECTION OF PERSONAL INFORMATION
The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet.We use reasonable means to safeguard Personal Information under our control.
We have introduced appropriate administrative, physical and technical measures such as authentication and access controls, up-to-date antivirus protection, regular patching of operating systems and other software, securely erasing storage media in devices before disposal, web security measures against risks to reduce the risks of unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
9. UPDATE TO PRIVACY POLICY
We may update our Privacy Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and abide by them.
10. CONTACT US
If you have any questions or would like some more information, please contact us by email at: mjadventuretravel@gmail.com.
Effective date: 01/06/2023
Last updated: 24/09/2023
